SketchUp Single and Network license activation

TABLE OF CONTENTS

  1. Addressing concerns with Internet connectivity
    1. Single-User Licenses
      1. Limited Access to the Internet
      2. No Access to the Internet
        1. Obtaining the Host ID from the Customer
        2. Generating the "SketchUp.lic" License File
    2. Network Licenses
      1. No Internet Access

    Addressing concerns with Internet connectivity

    Moving to a cloud based licensing system is a big change for SketchUp. Fortunately, more and more client software is moving to this kind of licensing system. Many modern companies should have few or little issues with SketchUp Pro needing to connect to the Internet for licensing. However, there are some companies/institutions that have very limited access to the Internet and they need special attention.

    Single-User Licenses

    When a customer authorizes SketchUp Pro with a single-user license, SketchUp only needs to connect to the Internet during the authorization process. It uses the http port 80 to connect to the authorization server.

    In other words, after a customer enters their serial number and authorization code into SketchUp Pro, then clicks Add License, SketchUp connects to the internet, validates the license information, and if the license is valid, a very small license file is created and sent to the user's computer. That's it. After SketchUp Pro is authorized, it does not need to connect to the Internet anymore.

    Limited Access to the Internet

    If a customer has limited access to the Internet, you can offer the following suggestions:

    • Ask the customer to temporarily connect to the Internet long enough to allow SketchUp to be authorized. This is a very lightweight process: SketchUp sends the license information to the license server, checks that it is correct, then downloads a unique license file to the computer. Once SketchUp has been authorized, it no longer needs to connect to the Internet.
    • Ask the IT administrator for the company to provide Host IDs for the computers that will be using the SketchUp Pro license, and follow the steps below in the No Access to the Internet section. You will need to create license files for each computer that needs to use SketchUp Pro.

    No Access to the Internet - alternative

    If the customer has no way of connecting to the public Internet, you will need to generate license files for the customer.

    Obtaining the Host ID from the Customer

    You need to get the HostID from each computer that will be using SketchUp Pro. You can send the following instructions to your customers.

    1. Open SketchUp.
    2. Open the License Manager ( Help > Welcome to SketchUp... > License )
    3. Under the license entry box, click Advanced.
    4. Under the line for "Back to Simple Licensing" hold Shift and Click in the grey space.
    5. This will display the Host ID. Copy and paste the HostID in your email reply and send it to me along with the SketchUp Pro license Serial number and the name of the person using that computer. For example:
      • HostID: 498h2394f23c
      • Serial Number: QA-12345678-XXR
      • User Name: Poly Gone

    If the customer does not have the "Back to Simple Licensing" link, the customer will need to get the MAC/Physical address of the computer. To do so, ask the customer to do these steps:

    1. Click the Windows button.
    2. Type cmd in the Search programs and files box.
    3. Click cmd.exe in the search results.

    4. Type "ipconfig /all" without quotes and press Enter. The "Physical Address" contains the MAC address.
    5. Copy and paste the MAC address/Host ID in your email reply and send it to me along with the SketchUp Pro license Serial number and the name of the person using that computer. For example:
      • HostID: 23-49-8H-23-94-H2-3H
      • Serial Number: QA-12345678-XXR
      • User Name: Poly Gone

    Generating the "SketchUp.lic" License File

    You will need to have the SketchUp Pro serial number and the customer's Host ID to generate the license file.

    Please send this information to maryj@cadalog-inc.com or to support@cadalog-inc.com. We will generate a SketchUp.lic file and send it to you.

    Network Licenses - Commercial and education

    When a customer authorizes SketchUp Pro with a network license, SketchUp needs to connect to the Internet to validate the serial number and authorization code (this is the same as authorizing SketchUp Pro with a single-user license), download the SketchUp.lic license file. This is done thru http port 80.

    Afterwards, SketchUp contacts the licensing server on the Internet every 15 minutes to simply communicate that SketchUp is still running on the computer. This contact is done thru port 5053 and 50530. The potential problem to this is if the commercial or education customer has very strict proxy web server or firewall, these two ports may not be available. The customer's IT department may have to make changes so that SketchUp can access these ports.

    SketchUp Pro 's network license servers are cloud-based and require 2 ports to be opened on the customer's network.

    1. TCP connections on outgoing remote ports 5053 and 50530 must be open on the computer that is using the SketchUp Pro license.
    2. The SketchUp licensing servers are currently at the following URLs:
      • license1.sketchup.com
      • license2.sketchup.com
      • license3.sketchup.com
      • license4.sketchup.com
      • license5.sketchup.com
      • license6.sketchup.com
      • These URLs currently resolve to these two IP addresses:
        1. 54.69.8.81
        2. 54.69.3.2

    Warning: Those IP address could change, although this should be rare. If the addresses change, we will communicate that as soon as possible.

    No Internet Access - does not work

    Network licenses must have internet access. Please make sure your customer is aware of this. The alternative will be to have the customer purchase single licenses. Keep in mind, two computers can use the same single license.